FAQ

We have knowledgeable representatives that are available during regular business hours that will call you and walk you through a complete how-to training session after you have received your terminal. We make three attempts to do so. If you have not received a call to schedule this appointment you may contact our Customer Care Team to schedule a date and time that best fits your schedule. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

Total Merchant Services debits your bank account for the previous months’ processing fees between the 1st and the 4th of every month.

No, we can set your account up to pull a percentage of the fees out of every transaction settlement that you process. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

We have knowledgeable representatives that will answer any questions you may have about your billing. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com with your question

Visit www.merchantforms.com to download a bank account change form. The owner of the account has to complete and sign the form before sending it to our Customer Care Team.

Visit www.merchantforms.com to download an account information change form. The owner of the account has to complete and sign the form before sending it to our Customer Care Team.

It generally takes two business days from the day that you settle your transactions for the funds to be deposited into your bank account. Bank Holidays may lengthen funding of your transactions.

We have several options for our qualifying seasonal merchants. To get more information regarding seasonal accounts please email us at support@merchantserviceshq.com

You may contact one of our Customer Care Representatives and we will be able to confirm your username and reset your password if necessary. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

We have Care Representatives 24 hours a day 7 days a week that will be able to assist you with credit card terminal issues. Contact our Technical Support department at 888-848-6825 option 1 and 1 or email us at terminalhelpdesk@merchantserviceshq.com

Call our Customer Care Team immediately so that we can ensure that your customer will not be charged more than once. Contact our Customer Care team at 888-848-6825 option 2 and 1

The quickest way to be set up with American Express is to call American Express at 800-528-5200 and start a new account with them. When you have done so, contact our Customer Care Team with your 10 digit service establish number. We will add that number to your merchant account right away. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

You may contact our Customer Care Team to send you an application and answer any questions you might have. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

You may contact our Customer Care Team to send you an application and answer any questions you might have. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

Payment Card Industry (PCI) Data Security Standards (PCI DSS) is a comprehensive set of internal security requirements protecting cardholder data. These security standards were designed by the PCI Security Standards Council (PCI SSC). This council consists of the five major credit cards: MasterCard, Visa, Discover American Express and the Japanese Credit Bureau. For more information regarding this subject please visit our website compliancefacts.com.

If you are enrolled in our Merchant Advantage Program or our Online Advantage Program, you may be set up to access transactions, batches, statements, deposits, and chargebacks through globalpay.com. Contact our Customer Care Team so that we can start the process of providing you with a login. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

The merchant account that you opened can only be used by you. If you sell your business, you must contact our Customer Care Team to begin the process of closing your account and opening a new account for the new owner of the business. This will require the new owner to fill out an application to establish an account under his/her name. Contact our Customer Care team at 888-848-6825 option 2 and 1 or email us at support@merchantserviceshq.com

Contact our Technical Support department at 888-848-6825 option 1 and 1 or email us at terminalhelpdesk@merchantserviceshq.com